Frequently Asked Questions
about the online store of Lotte Teussink
Do you ship internationally?
Yes, Lotte Teussink ships worldwide
What are your shipping costs?
Shipping worldwide is free of charge
Do I receive a tracking number / Is my order insured during shipping?
Original artworks and limited edition prints are shipped insured including tracking number. You receive this number in an additional email once the parcel has been dispatched. Small prints, books, pins and stickers are shipped by regular mail without tracking code
How fast do you ship?
In general, Lotte Teussink aims to ship within 2 - 5 days. However sometimes delays may occur, in which case you will be notified by email
Do you have a minimum order amount?
Yes, 15 euro
My product was damaged upon arrival, what do I do?
If in the unfortunate case your product does not arrive in a good state, the first thing to do is contact Lotte Teussink directly. After having communicated the problem you can return the parcel in the original packaging (if possible), and you will either receive a replacing product (if possible) or a full refund of your purchase. Please note that return shipping costs are at buyer's expense
I don't like the product, can I return it?
Yes. Lotte Teussink offers 14 day money-back-guarantee. Within 14 days after receiving your purchase you may return it in the original packaging, no questions asked. If the product is returned undamaged, you will receive a full refund. Please note that return shipping costs are at buyer's expense
Do you work on commission?
Sometimes. If Lotte Teussink has enough time she can make a commissioned painting for you. Minimum size of a commissioned painting is 50x40cm. She does not paint commissioned portraits, but she can create something in a specific size/mood for you.
Do you offer payment plans on original artworks?
Yes. Please contact Lotte Teussink directly to discuss the options for a payment plan of your desired painting
Can't find your question? Just ask. Lotte Teussink will respond as quickly as possible.