Frequently Asked Questions

about the online store of Lotte Teussink

 

Do you ship internationally?
Yes, Lotte Teussink ships worldwide

What are your shipping costs? 
Shipping worldwide is free of charge

Do I receive a tracking number / Is my order insured during shipping?
Orders under €80 are shipped without track and trace number. Original artworks and limited edition prints are shipped insured including tracking number. You receive this number in an additional email once the parcel has been dispatched

How fast do you ship?
In general, Lotte Teussink aims to ship within 2 - 5 days. However sometimes delays may occur, in which case you will be notified by email

Do you have a minimum order amount? 
Yes, 15 euro

My product was damaged upon arrival, what do I do? 
If in the unfortunate case your product does not arrive in a good state, the first thing to do is contact Lotte Teussink directly. After having communicated the problem you can return the parcel in the original packaging (if possible), and you will either receive a replacing product (if possible) or a full refund of your purchase. Return shipping costs are at buyer's expense

I don't like the product, can I return it? 
Yes. Within 14 days after receiving your purchase you may return it in the original packaging. If Lotte Teussink states that the product is unused and undamaged, you will receive a full refund. Return shipping costs are at buyer's expense

 

Can't find your question? Please send Lotte Teussink a message. She will reply as soon as possible. 


 


 

 

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